Support
We are here to help! If you have any questions or need assistance with your order, please feel free to reach out to us. Below, you will find all the essential information you need to get in touch with us, process a return, or manage other important customer requests.
Contact Us
If you have any questions regarding your order, our products, or any other inquiries, you can contact our customer service team at:
- Email: support@sys-temic.com
- Phone: +49 (0) 211 361 89449
Returns & Refunds
If you would like to initiate a return, please use our dedicated returns portal. Returns are free within 14 days of receiving your order. Once your return is processed, we will notify you via email.
Click here to access the Returns Portal
Frequently Asked Questions
- Where is my order? – Once your order is dispatched, you will receive a tracking link via email.
- Can I cancel my order? – Yes, you can cancel your order before it has been shipped. Reach out to us at support@sys-temic.com as soon as possible.
- How long does shipping take? – Delivery takes 5 to 8 business days. Worldwide shipping is available.
Shipping Information
We offer worldwide shipping. For more details on shipping costs and delivery times, please refer to our Shipping Policy page.